Question 1

Which payment methods does TryBuy accept?

Accepted Answer

Use the payment methods displayed at checkout for the specific order and destination, because availability can vary.

Question 2

When is an order considered successfully paid?

Accepted Answer

An order is considered paid after the payment provider returns a successful authorisation or checkout confirms the applicable arrangement.

Question 3

What should I do after a failed payment?

Accepted Answer

Check the order status and payment account before trying again to avoid an unnecessary duplicate transaction.

Question 4

How are approved refunds processed?

Accepted Answer

Approved refunds follow the applicable return or cancellation decision and the processing route available for the original transaction.

Question 5

Will TryBuy ask for my OTP or CVV?

Accepted Answer

No. Do not share OTPs, CVVs, passwords, card PINs or full payment credentials with customer support.

شروط وأحكام الفوترة

Here's something for you.